How to Reach Us

Email: service@uancner.com

Phone: +86 15866088739

Hours: Monday–Friday, 9:00 AM–6:00 PM PST

We generally aim to respond to customer inquiries within 1–2 business days.

What to Include

For an existing order, please include your order number, the email address used at checkout, a clear description of your question or issue and relevant photographs or videos where appropriate.

Order Delivery

Most in-stock orders are normally processed within 1–3 business days after payment authorization.

Estimated standard U.S. carrier transit is generally 5–12 business days after dispatch.

Available shipping methods and applicable charges are displayed during checkout.

When tracking is available, please allow approximately 48 hours after shipping-label creation for initial carrier activity.

After-Purchase Assistance

Eligible products may be returned within 30 calendar days after confirmed delivery.

Contact Customer Care before sending merchandise so the request can be reviewed and, if approved, the correct return warehouse address and instructions can be provided.

Do not automatically send returns to the business registration address.

Preference-based returns are generally returned at the customer's shipping cost.

If a damaged, defective, incorrect, incomplete or materially misdescribed item is confirmed, an appropriate replacement, refund or return solution will be provided without requiring the customer to bear the reasonable return cost caused by that issue.

No separate restocking fee is charged for approved eligible returns.

Refund and Order Changes

Once an approved return reaches the designated return facility, inspection is normally completed within 5 business days.

If approved after inspection, the refund is issued to the original payment method within 1–3 business days after approval. Payment providers may require additional posting time.

Order change or cancellation requests should be submitted within 12 hours after purchase.

Requests cannot be guaranteed once processing, fulfillment, shipment preparation or dispatch has begun.

No separate cancellation fee is charged merely for submitting an eligible cancellation request.

Payment and Privacy Assistance

Payment methods displayed at checkout may include major credit cards, debit cards, PayPal or other supported methods enabled for your location.

Transactions are processed in United States Dollars (USD).

For access, correction, deletion or other privacy-related questions, email service@uancner.com. Identity verification may be required depending on the request and applicable law.